Frequently Asked Questions
Find clear answers to the most common questions about our pipe cleaning, plumbing and emergency services.
Usually the landlord, unless the blockage was demonstrably caused by improper use. We can issue an invoice on request, which you can submit directly.
Yes, the call-out and initial on-site diagnosis are free in emergencies. You only pay the agreed fixed price for the actual work.
Yes. After the diagnosis, you receive a written fixed price before the actual work begins - with no hidden additional costs.
In most Berlin districts, we are on site within around 60 minutes. The exact time depends on your location and current workload.
All Berlin districts as well as the whole of Potsdam - you can find the complete list under Service Area.
Yes - the same number works for calls and WhatsApp, so you are welcome to send photos of the problem in advance.
Appointments during regular business hours are less expensive than at night, on weekends or public holidays. The exact price, including any surcharge, is always provided in writing before work begins.
Available 24/7
Blocked Pipe?Get Help Now.
Professional help for blocked drains, pipe problems and plumbing emergencies — fast, reliable and with transparent pricing.
- Fast Response
- Fixed Price
- Available 24/7